Shipping & Exchange Policy
We value your trust and strive to make your shopping experience smooth, transparent, and reliable.
Shipping Policy
We currently deliver across India. Orders are typically processed within 1–2 business days and shipped through reliable courier partners.
Once dispatched, deliveries usually take 3–7 business days depending on your location. Shipping timelines may vary during festive seasons, sales, or unforeseen circumstances such as weather delays.
Customers will receive a tracking number via email or WhatsApp once their order has been shipped.
Exchange Policy
We offer a 7-day exchange policy applicable only in cases where the product delivered is defective, damaged, or incorrect.
To initiate an exchange, please contact our support team within 7 days of receiving your order. The item must be in its original condition, unused, and with all original tags and packaging intact.
Exchanges will not be accepted for reasons such as size issues, color preferences, or general dissatisfaction. Once verified, we will process your exchange and dispatch a replacement item promptly.
Please note: customers are responsible for shipping the item back unless the exchange is due to an error on our end.
Non-Returnable Items
Due to hygiene and safety reasons, certain categories such as innerwear, accessories, and customized products are not eligible for returns or exchanges unless the item is received in a defective or incorrect condition.
Contact Us
If you received a defective or wrong product, please reach out to us. Our team will assist you in resolving the issue quickly.
Phone
Address
WT18Z, Baljeet Nagar,
1st Floor, New Delhi 110008
Pehrang aims to ensure your satisfaction with every purchase. Our policies are designed to be fair, transparent, and customer-friendly.