Shipping & Exchange Policy
We value your trust and aim to make your shopping experience smooth, transparent, and reliable.
Shipping Policy
We currently ship across India. Orders are processed within 1–2 business days and dispatched via trusted courier partners.
Delivery typically takes 3–7 business days, depending on your location. Timelines may vary during sales, festive seasons, or unforeseen delays.
Once shipped, you will receive a tracking link via email or WhatsApp to monitor your order.
Exchange Policy
We offer a 7-day exchange policy only for products that are defective, damaged, or incorrect.
To request an exchange, please contact us within 7 days of delivery. Products must be unused, unwashed, and returned with original tags and packaging intact.
Exchanges are not accepted for size issues, color preferences, or general dissatisfaction.
Exchange Shipping Responsibility
Customers are responsible for return shipping unless the exchange is due to an error from our side. Once verified, the replacement item will be dispatched promptly.
Non-Returnable Items
For hygiene and safety reasons, certain items such as innerwear, accessories, and customized products are not eligible for returns or exchanges unless received in a defective or incorrect condition.
Need Help?
If you received a defective or incorrect product, please reach out to us and our team will assist you promptly.
Pehrang is committed to fair, transparent, and customer-friendly policies — ensuring satisfaction with every purchase.